RETURNS & WARRANTY

RETURNS & EXCHANGES

If you have received a product that you are unhappy with, we are happy to take it back and issue an exchange or full refund! Here are a few important notes regarding our return policy.

• We will accept returns and exchanges on products that are unused and are still in the original packaging

• Customers can return or exchange their products within 90 days from purchase date

• Refunds will be issued on receipt of returned product

• Once a refund is issued, it may be 3-5 business days before you see the credit on your statement depending on the credit card company
  

• Custom orders are final sale (cannot be exchanged or refunded). In the event of a defect our team will work with you to get a replacement 

• Purchased gift certificates do not expire but are final sale (cannot be exchanged or refunded). Some restrictions may apply for complimentary gift certificate

• Demo/Trade In clubs are sold as-is and cannot be returned for a refund.  If you are unhappy with your demo or trade in purchase, we can accept a return for store credit. Return must be initiated within 5 business days for demo clubs. Please see product description for details on club conditions

• Re-stocking fee:  Although we don't charge a re-stocking fee on most orders - there are charges related to any custom order that has moved into production.  This would include custom golf clubs, logo gear, or special order products.  The re-stocking fee is product specific but on average the fee is 15% of the order value
  

Return Shipping Costs

• If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.

• If Redo was not added, return shipping is paid by the customer and can be purchased through our return portal.

Shipping costs vary depending on the item’s weight, size, and the return location. Original shipping charges are non‑refundable.

Click here to begin a return.

WARRANTY

Every product we sell has a manufacturer's warranty - which we are more than happy to honour.  If you have a product that is defective, simply contact us and we will provide excellent service to help take care of any of your warranty needs!

Thank you

Team Canadian Pro Shop Online