PACKAGE PROTECTION POWERED BY ROUTE
We offer a huge selection of amazing products - and we are so proud of our quick turnaround and dedication to accurate and timely shipping. Once your products have shipped our goal is to ensure your products arrive at your door safely and into your hands. As such, we have partnered with Route or provide enhanced protection for your parcel. This is an optional shipping insurance program that provides you with an opportunity to opt-in for a small fee - and have your order insured until it is literally in your hands!
Here are some features...
Every time you purchase, you have the option to protect your order from damage, loss, and theft with our licensed Shipping Protection for a small fee. And if something goes wrong with your package, you can quickly and conveniently resolve the issue in a few steps: Just open our mobile app or website, tell us what happened, and in an instant, a refund or replacement will be on its way. It’s better, broader coverage than you get from the shipping carrier alone—and guaranteed faster, more convenient resolutions, too.
That’s peace of mind for you, and for the brands you love.
- Shipping Protection | Coverage in case your package is damaged in transit, stolen or doesn't arrive
- Instant Issue Resolution | Get a refund or replacement in just a few clicks
- 24/7 Claim Support | Route is here for you whenever an issue arises - with average response time of under an hour
Never miss an update.
Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.
Package Protection
Guarantee safe delivery of your packages by protecting them against loss, theft, or damage.
Take the Greener Route.
Your orders with Route finance reforestation and other projects that remove carbon in the atmosphere.
Best-in-class tracking.
Wondering where your packages are? We built you a map that tells you everything you need to know at a glance – and it feels like magic.
What does Route cover that shipping carriers don’t?
It’s true that UPS, USPS, FedEx, and other shipping carriers are accountable for transporting your package responsibly and remedying the situation if something goes wrong.
But relying on their policies isn’t always your best shot at a resolution.
That’s because carrier policies won’t cover incidents of theft—once it’s delivered, it’s out of their hands—and will only cover damage if it’s undeniable that they caused it, which can be difficult to prove. And as for lost packages, it has to be scanned, but never delivered. That means as long as your order arrives somewhere—even if it’s the wrong address—it likely won’t be covered.
Plus, their claims process can be arduous. Customers are required to keep the packaging, retain the damaged item, provide the original sales invoice, complete the carrier’s claim form, file within a constrictive time window, obtain repair estimates, and occasionally, bring the damaged item to a carrier’s local facility for inspection. (Read more about UPS, USPS, and FedEx’s claims conditions.)
If your claim is approved in the end, the resolution is often limited to a $50 or $100 payout. That means you might never see the full value of your money, or time, returned to you.
Route, on the other hand, covers a broader range of issues and offers a digital claims process that’s fast, easy, and convenient. Just open our app or website, and in a few clicks you can submit a claim and select the resolution you want. We’ll reimburse you the full cost of your order, including shipping and taxes, or order you a replacement in a matter of moments.
It’s a small price to pay for the outcome you deserve.