Not the right fit?
Send it back. – returns, exchanges and warranty on golf equipment in Canada
Received a product you're unhappy with? We're happy to take it back for an exchange or a full refund.
Returns in three easy steps
Ship it back
Send the product unused and in its original packaging. Your label is free if you added Free Returns + Package Protection (Redo) at checkout.
Get your refund
We issue your refund when we receive the product. The credit can take 3 to 5 business days to appear, depending on your card company.
What can be returned
Eligible for return or exchange
Most products can be returned for an exchange or a full refund.
Requirements
- Unused and in the original packaging
- Within 90 days of the purchase date
- Refund issued once we receive the product
Final sale items
These items can't be exchanged or refunded.
Includes
- Custom orders. If there's a defect, our team will work with you to get a replacement.
- Purchased gift cards. They never expire. Some restrictions may apply to complimentary gift cards.
Demo & trade-in clubs
Demo and trade-in clubs are sold as-is and can't be returned for a refund. If you're unhappy with your purchase, we can accept a return for store credit. Returns on demo clubs must be started within 5 business days. See the product description for club condition details.
Restocking fees
We don't charge a restocking fee on most orders. Fees do apply to any custom order that has moved into production, including custom golf clubs, logo gear and special-order products. The fee is product specific, but averages 15% of the order value.
Who pays for return shipping
Shipping costs vary with the item's weight, size and return location. Original shipping charges are non-refundable.
With Free Returns (Redo)
Free label
If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.
Without Redo
Customer paid
Return shipping is paid by the customer and can be purchased through our returns portal.
Covered by the manufacturer
We honour every manufacturer's warranty
Every product we sell has a manufacturer's warranty, and we're more than happy to honour it. If you have a defective product, simply contact us and we'll take care of your warranty needs.
Returns FAQs
Quick answers to common return questions.
How long do I have to return an item?
You can return or exchange products within 90 days of the purchase date.
What condition does my return need to be in?
Products must be unused and still in the original packaging.
How long does a refund take?
Refunds are issued when we receive the returned product. It may then take 3 to 5 business days for the credit to appear on your statement, depending on your credit card company.
Can I return a custom order?
Custom orders are final sale and can't be exchanged or refunded. If there's a defect, our team will work with you to get a replacement.
Can I return a demo or trade-in club?
Demo and trade-in clubs are sold as-is and can't be returned for a refund, but we can accept a return for store credit. Returns on demo clubs must be started within 5 business days.
Who pays for return shipping?
If you added Free Returns + Package Protection (Redo) at checkout, your return label is free. Otherwise, return shipping is paid by the customer through our returns portal. Original shipping charges are non-refundable.
Is there a restocking fee?
Not on most orders. Custom orders that have moved into production, such as custom golf clubs, logo gear and special-order products, carry a product-specific fee that averages 15% of the order value.
We're here to help
For faster service, include your order number in your email subject line or voicemail.